Zain Parvaiz (Application Developer): 10+ years of experience in IT development, managed services, project management, and ITSM. Skilled in ServiceNow (3 years) and Freshservice (1.5 years), specializing in integrations, automation, and IT service management.
In today’s fast-paced digital world, IT is no longer just a support function—it’s the backbone of every organization. As technology rapidly evolves, businesses need structured, efficient processes to manage IT services effectively. This is where IT Service Management (ITSM) becomes a game-changer. More than just a framework, ITSM is a mindset—one that prioritizes people, leverages […]