Author: Ali Farhan (Lead Developer): 10+ years of IT experience in development and ITSM, including 3 years as a Full-Stack Developer, 7 years in ServiceNow, and 2 years in FreshService. Skilled in automation, IT operations, and end-to-end service management.
Active Directory (AD) integration is a cornerstone of effective IT Service Management (ITSM) systems. It streamlines user management, automates workflows, and strengthens security. However, integrating AD with ITSM platforms can present significant challenges, particularly in mapping custom fields and ensuring accurate data synchronization. Common AD Integration Challenges: One frequent hurdle is mapping custom AD attributes […]